Quality
Service
In 1983,
United Van Lines announced development of a new Quality Assurance
Program. Over the next fifteen years the program was refined
into the strongest and most comprehensive program of its kind
in the industry. Swartz Moving & Storage has been an active
and enthusiastic participant in the program since day one.
Constantly
being reviewed and improved as necessary, the five-step Quality
Assurance Program can be broken down as follows:
- Customer
Service Pledge – Our guarantee to customer of
the highest quality service available.
- Standards
of Performance – Rigorous requirements each member
of the move team must meet.
- Performance
Measurement – Continual post-move polling and
review of performance.
- Training
and Development – Industry leading training and
certification programs.
- Recognition
– By recognizing the best of the best, we raise the
performance of all members of the Swartz / United team.
(To
review each step of United’s Quality Assurance Program
in more detail, please click the above links)
Our application
of the Quality Assurance Process to every move we make is
your company’s guarantee of the highest quality, most
professional service available. Over the years, the application
of this program has resulted in repeated recognition and acclaim
by the strongest critics around… our corporate customers.
Please visit the Awards and Accolades
section of our website and review some of those we are most
proud of!
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